ArcaOS Support and Maintenance

ArcaOS 5.0 is available in either personal and commercial editions. Personal edition licenses come with a 6 months ArcaOS Support & Maintenance subscription. Commercial editions include prioritized support and a full year ArcaOS Support & Maintenance subscription.

Subscription Benefits

One Support and Maintenance subscription entitles the subscriber to:

• Released fixes (individual patches, components, and even media refreshes (5.0.1, 5.0.2, etc.)
• Additional components as provided by AN from time to time between GA releases (new XCenter widgets, utilities, etc.)
• Support ticket rights (commercial subscribers get precedence)
• Right to install and use included subscription software on *one* ArcaOS system

How to renew your subscription

If Arca Noae just sent you a notice to renew your Support and Maintenance subscription, forward the e-mail to Blonde Guy and I will process your renewal.

ArcaOS 5.0 Support & Maintenance subscriptions are metered 1:1 to ArcaOS licenses (one ArcaOS 5.0 license is covered by one ArcaOS 5.0 Support & Maintenance subscription). If you have more than one ArcaOS license, then you need to let us know which license gets this subscription. You can do this by giving either the Blonde Guy or the Arca Noae order number.

Three renewal rates

The cost of an Arca Noae Support & Maintenance subscription depends on the expiration date.

• Early: An early renewal applies before the expiration date. The new expiration date is one year past the old expiration date. Early renewals are discounted 10% compared to grace period renewals.
• Grace: A grace period renewal applies from the renewal date until 6 months past the expiration date. The new expiration date is one year past the old expiration date.
• Reinstatement: A subscription reinstatement applies after the grace period. The new expiration date is one year past the reinstatement date.

ArcaOS license type

Personal Grace : $65.00 USD - yearly Commercial Grace : $115.00 USD - yearly Personal Early : $58.50 USD - yearly Commercial Early : $103.50 USD - yearly Personal Reinstatement : $128.00 USD - yearly Commercial Reinstatement : $228.00 USD - yearly

ArcaOS order number

How to find your Support and Maintenance expiration date

Currently, the only way to guess about this is to look at the original order, and if it is an AcaOS personal edition, figure the first renewal would have been at 6 months, and then every year from there. For commercial edition, assume every year.

Visit the Arca Noae website (see link below) and log in. Select the link for Account, and then for Orders and Subscriptions. Look for your original ArcaOS order. That will show your original order date, from which you may be able to calculate your expiration date.